Common issues and solutions for SafeDep Cloud authentication and usage.

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Authentication Errors

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User Not Found

Error Message:

ERRO[0001] Failed to execute whoami: rpc error: code = Unauthenticated desc = unauthenticated: Token auth failed: No user: record not found

Cause: The user account is not registered with SafeDep Cloud.

Solution:

1

Register Account

Follow the quickstart guide to register with SafeDep Cloud

2

Verify Registration

Ensure you’ve completed the full onboarding process including tenant creation

3

Check Email Verification

Verify your email address if required during registration

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Tenant Not Found

Error Message:

ERRO[0001] Failed to execute query: rpc error: code = Unknown desc = failed to resolve tenant: record not found

Cause: The tenant is not properly configured in vet, or the tenant domain is incorrect.

Solution:

vet auth configure --tenant <tenant-domain>

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API and Connectivity Issues

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Rate Limiting

Error Message:

ERRO[0001] Request failed: rpc error: code = ResourceExhausted desc = rate limit exceeded

Solution:

  • Wait for the rate limit window to reset (typically 1 hour)
  • Reduce the frequency of API calls
  • Contact support for increased rate limits if needed
  • Use batch operations where possible

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Network Connectivity

Error Message:

ERRO[0001] Failed to connect: dial tcp: lookup api.safedep.io: no such host

Solution:

  • Check internet connectivity
  • Verify DNS resolution for api.safedep.io
  • Check firewall settings and proxy configuration
  • Ensure HTTPS traffic on port 443 is allowed

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SSL/TLS Issues

Error Message:

ERRO[0001] Failed to connect: x509: certificate verify failed

Solution:

  • Update your system’s CA certificates
  • Check system clock accuracy
  • Verify no proxy is interfering with SSL
  • Try updating vet to the latest version

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Configuration Issues

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Invalid API Key

Error Message:

ERRO[0001] Authentication failed: invalid API key

Solution:

1

Generate New Key

Create a new API key in your SafeDep Cloud tenant settings

2

Update Configuration

export SAFEDEP_API_KEY=your-new-api-key
vet auth configure --tenant your-tenant
3

Verify Permissions

Ensure the API key has the necessary permissions for your operations

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Expired Tokens

Error Message:

ERRO[0001] Token expired: please re-authenticate

Solution:

# Re-authenticate with device flow
vet cloud login --tenant your-tenant

# Verify authentication
vet cloud whoami

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Configuration File Issues

Error Message:

ERRO[0001] Failed to load config: permission denied

Solution:

  • Check file permissions on vet configuration directory
  • Ensure user has write access to ~/.config/vet/
  • Try running with appropriate permissions
  • Clear and recreate configuration if corrupted

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Data Sync Issues

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Sync Failures

Error Message:

WARN[0001] Failed to sync data to cloud: project not found

Solution:

  • Verify project name and version are correctly specified
  • Check that tenant has permissions for data sync
  • Ensure API key includes sync permissions
  • Retry with proper project identification

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Missing Data

Issue: Scanned data doesn’t appear in SafeDep Cloud

Solution:

1

Check Sync Flags

Ensure --report-sync is included in your scan command

2

Verify Project Info

vet scan -D . --report-sync \
  --report-sync-project "your-project" \
  --report-sync-project-version "main"
3

Check Authentication

vet auth verify

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Query Failures

Error Message:

ERRO[0001] Query execution failed: syntax error

Solution:

  • Verify SQL syntax is correct
  • Check table and column names in schema
  • Use vet cloud query schema to view available tables
  • Ensure proper quoting for identifiers with special characters

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GitHub Actions Issues

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Secret Configuration

Issue: GitHub Action fails with authentication errors

Solution:

1

Check Secrets

Verify these secrets are set in your repository:

  • SAFEDEP_CLOUD_API_KEY
  • SAFEDEP_CLOUD_TENANT_DOMAIN
2

Update Workflow

- name: Run vet
  uses: safedep/vet-action@v1
  with:
    cloud: true
    cloud-key: ${{ secrets.SAFEDEP_CLOUD_API_KEY }}
    cloud-tenant: ${{ secrets.SAFEDEP_CLOUD_TENANT_DOMAIN }}

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Action Version Issues

Issue: Action fails with “unknown parameter” errors

Solution:

  • Update to the latest version of vet-action
  • Check the action documentation for parameter changes
  • Verify you’re using supported parameters for your action version

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Performance Issues

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Slow Scans

Issue: Scans take too long to complete

Solution:

  • Use path exclusions to skip irrelevant directories
  • Scan specific manifest files instead of entire directories
  • Adjust timeout settings for malware analysis
  • Use JSON dump workflow for repeated analysis

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Memory Issues

Issue: vet runs out of memory during scans

Solution:

  • Scan smaller directory trees
  • Use exclusions to skip large dependency directories
  • Increase available memory in CI/CD environments
  • Process large monorepos in batches

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Getting Additional Help

GitHub Issues

Report bugs and request features

Documentation

Review comprehensive setup guides

Community Support

Join our Discord community for help

Contact Support

Reach out for direct assistance

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Common Debugging Commands

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Check Authentication Status

vet cloud whoami

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Verify API Configuration

vet auth verify

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Test Cloud Connectivity

vet cloud query execute --sql "SELECT 1"

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Clear Configuration

vet auth logout
rm -rf ~/.config/vet/

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Re-authenticate

vet cloud login --tenant your-tenant

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View Detailed Logs

vet --log-level debug scan -D . --report-sync